DroneEverything Repair Policies & Terms of Service

1. Service Intake & General Terms

By leaving your drone, controller, battery, accessory, or related equipment with DroneEverything, you agree to these policies and terms of service.

Payment in full is required before any equipment, parts, accessories, batteries, controllers, or related items are released.

Repairs are non-refundable. If a workmanship-related issue occurs within 10 days of pickup, DroneEverything will inspect the equipment and determine an appropriate solution.

DroneEverything is not responsible for failures caused by aftermarket, modified, counterfeit, third-party, customer-supplied, or non-OEM components. OEM parts are preferred whenever available.

DroneEverything reserves the right to refuse, discontinue, or terminate service at any time due to abusive, threatening, harassing, dishonest, or otherwise inappropriate conduct.

2. Parts & Purchasing Policy

Shop-Purchased Parts

DroneEverything may purchase parts on behalf of the customer. A 20% markup applies to shop-purchased parts.

For any parts order exceeding $100, payment for those parts is required before the order is placed.

Whether the drone is successfully repaired or not, customers remain responsible for all approved parts, labor, diagnostic fees, shipping charges, and related costs incurred during the repair process.

Customer-Supplied Parts

Customers may provide their own replacement parts.

DroneEverything is not responsible for the quality, compatibility, reliability, performance, defects, or missing components of customer-supplied parts.

No warranty applies to customer-supplied parts.

Third-Party Products & Included Accessories

DroneEverything does not manufacture, package, bundle, or control products sold by manufacturers, distributors, retailers, Amazon sellers, eBay sellers, or other third-party vendors.

Product descriptions, photographs, packaging contents, advertised bundle configurations, specifications, and included accessories are created by those sellers and may be inaccurate, incomplete, misleading, or subject to change without notice.

Unless physically verified after receipt, DroneEverything makes no guarantee regarding what chargers, power supplies, batteries, cables, adapters, software, licenses, accessories, or other components may be included with any third-party product.

Any additional accessories, chargers, power supplies, batteries, cables, adapters, or related components required for operation, charging, setup, installation, or use remain the responsibility of the customer and will be billed separately.

Returns

All customer-approved, special-order, and third-party purchased parts are non-refundable once ordered.

Returns, exchanges, or warranty claims involving customer-supplied parts must be handled directly between the customer and the supplier.

3. Pricing & Payment Terms

Repair quotes are based on the issues identified during inspection and diagnosis.

Additional hidden damage, crash-related damage, water damage, corrosion, firmware issues, intermittent faults, or electronic failures may require additional labor, parts, or diagnostic procedures.

Customers will be notified before additional charges are incurred whenever practical.

Payment is for diagnostic and repair efforts performed, not for a guaranteed repair outcome.

A completed diagnostic does not necessarily identify the exact component causing every reported error code or symptom. In some cases, crash damage, water damage, communication failures, broken structural components, damaged gimbals, cameras, wiring, or other physical defects must first be repaired or temporarily restored before additional testing can accurately determine the root cause of remaining faults.

A diagnostic is considered complete when DroneEverything has identified the apparent damage, determined the next recommended repair path, or determined that additional diagnosis cannot continue until customer-authorized repairs have been completed.

Approved labor is billable once performed.

Approved parts are billable once ordered, installed, or otherwise committed to the repair process, regardless of whether additional hidden faults are later discovered.

All balances are due upon completion of service and before release of equipment.

Customers are responsible for all collection costs, court costs, attorney fees, and related expenses associated with unpaid invoices.

4. Repair Risks, Liability & Warranty

Electronic repairs involve inherent risk.

Drones frequently contain hidden, crash-related, water-related, corrosion-related, intermittent, progressive, manufacturing-related, or pre-existing damage that may not be visible during intake, diagnosis, or initial testing.

A crash can damage multiple systems simultaneously. While a drone may initially display only one fault, additional issues may become apparent during testing, calibration, firmware updates, disassembly, reassembly, or repeated power cycles.

Diagnostic testing identifies the most likely repair path. It does not guarantee that all existing faults, hidden damage, progressive failures, or the exact cause of every reported error code will be identified during the initial inspection. Certain electronic, firmware, ESC, camera, communication, or sensor-related faults cannot be accurately diagnosed until damaged structural or electronic components have first been repaired or restored to an operational condition.

Additional issues discovered during repair may require additional customer approval, parts purchases, labor charges, or diagnostic procedures before work can continue.

Diagnostic Disassembly

By requesting diagnostic services, the customer authorizes DroneEverything to perform reasonable disassembly necessary to inspect, photograph, test, and evaluate the equipment. Diagnostic procedures may require separating damaged assemblies, removing components, disconnecting cables, or exposing internal electronic systems.

Unless repair work is approved, DroneEverything does not guarantee complete cosmetic reassembly following diagnostic disassembly. Equipment may be returned partially disassembled when reassembly provides no diagnostic benefit, when damaged components cannot be properly reinstalled, or when doing so could increase the risk of additional damage.

DroneEverything is not responsible for:

• Hidden or pre-existing damage
• Progressive or secondary failures
• Normal wear and tear
• Flyaways or crashes
• Loss of aircraft
• Data loss
• Software corruption
• Firmware-related issues outside our control
• Business interruption
• Lost revenue
• Consequential or incidental damages

Repairs are performed on a best-effort basis. No guarantee is made that a repair will restore equipment to factory-new or like-new condition.

Any warranty provided applies solely to workmanship and is limited to 10 days unless otherwise stated in writing.

Flight Testing & Airworthiness

DroneEverything may perform bench testing, calibration, motor testing, sensor testing, and functional testing as deemed necessary.

Unless specifically agreed to in writing, DroneEverything does not guarantee, certify, or represent that any drone is airworthy, flight-worthy, or free of all defects following repair.

Final responsibility for inspection, safe operation, regulatory compliance, and flight testing remains solely with the owner and pilot.

Why Additional Errors Can Appear After a Crash

Modern drones rely on multiple interconnected sensors, processors, communication systems, power circuits, and firmware-controlled modules.

A drone may initially display only one error even though multiple components were damaged during the crash.

As testing progresses, additional failures may become detectable. This is a recognized characteristic of modern electronic systems and does not necessarily indicate that the original diagnosis was incorrect.

The first error displayed is not always the only fault present.

5. Customer Responsibilities

Customers are responsible for providing accurate information regarding crashes, water exposure, modifications, prior repairs, known issues, and troubleshooting already performed.

Customers must promptly retrieve completed repairs after notification.

Storage fees begin 10 days after notification at a rate of $5 per day and continue to accrue until the balance is paid and the equipment is retrieved.

Customer Acknowledgement

By leaving equipment with DroneEverything for diagnosis or repair, the customer acknowledges and understands that:

• Diagnostic fees compensate for inspection, testing, technician time, and evaluation, regardless of whether every reported fault can be fully identified during the initial inspection.
• Some electronic faults cannot be diagnosed until damaged components have first been repaired or restored to a testable condition.
• Diagnostic procedures may require partial disassembly of the aircraft or equipment.
• Additional hidden damage or failures may only become apparent after repairs have begun or damaged components have been replaced.

6. Unclaimed Property & Repairman's Lien

Under Florida Statute §713.58, DroneEverything maintains a repairman's lien against equipment for unpaid repair, diagnostic, storage, shipping, labor, and parts charges.

DroneEverything may exercise any rights available under applicable Florida law regarding unpaid diagnostic, labor, parts, storage, shipping, and repair charges.

Equipment left unclaimed for more than 30 days after notification may be considered abandoned.

Abandoned equipment may be disposed of, sold, parted out, absorbed into inventory, or otherwise handled as permitted under applicable Florida law.

7. Mail-In Repair Policy

Customers are responsible for securely packaging all equipment before shipment.

Please include your full name, return address, phone number, and email address inside the package.

Customers are responsible for inbound shipping costs, tracking, and insurance.

DroneEverything is not responsible for shipping damage, theft, loss, carrier delays, or transit-related claims occurring before receipt or after shipment.

Return shipping charges are the responsibility of the customer unless otherwise agreed.